Help and FAQs

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Please see our list of Frequently Asked Questions below. If you don’t see the help you need, please contact us at any time by sending an email to one of the addresses below. We will do our best to respond promptly.

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FAQs

I AM LOOKING FOR PRODUCTS. HOW DO I - search the Global Availability Map? Click on Availability Map at the top of the screen. A map of the world should appear. In the upper left, type in the name of your product, and search on the map. You can move the map, and zoom in, as you need. By clicking on the icon over the location of your facility, a screen should appear, with company information on it. Certificate, address and pack size information should automatically appear in this screen. If when searching for a facility, you can narrow your search by specifying on the left as to what type of company you are looking for, various certification criteria, and packaging criteria. There is also an option to highlight companies only, or food banks/charities only. These filters will help you narrow your search. contact a seller? On the main page, click on Greg's List. A list of affiliated companies will appear. At the top of this page, type in your search criteria, and / or filter by category and distance. Then click search on the right hand side. All sellers with the product you specified will appear. Click on the company listed, and a page will appear with that company and contact information. Send an email to the contact information for the company. You can also go to the Availability Map, and using the search options on the left, type in your criteria, and then click on company icons that will appear on the map. This will take you to the company page, where by clicking on the name of the company, you will have access to that company's contact information. find out more about a product? On the main page, click on product in the upper right of the screen. A list of all products in the database will appear. You can then filter to your search needs, depending on the product. You can also click on Availability Map at the top of the screen. A map of the world should appear. In the upper left, type in the name of your product, and search on the map. You can move the map, and zoom in, as you need. All companies selling or reselling this particular product will appear on the map. know the product is being represented accurately? Once you find the product you are looking for, and you find the company that is selling or reselling the product, information for that particular product will be listed on the company's page, including current certifications and availability dates. make a deal? Search the Availability Map to find companies who supply the product you're looking for in the time frame that matches your needs. Click on the company to learn more about that company, and to connect with the company. manage my documents? At the top of the main page, click on My Documents. Your document folders will be listed in the next screen. Under folder, click on the name of the document you wish to manage. The next screen will show folder detail information, as well as contact information for the associated company or facility, and any certificates associated with that company or facility. find a storage or transportation company? Go to the Availability Map. In the upper left you can type the name of a service company or the service you need, such as Storage or Transportation. You can also check the box further down on the left-hand menu (you may have to click on the three bars if you screen or window is small) to show all Storage or Transportation companies on the map. Once visible, click on each company location for more information. allow others within my company to access my documents? If you wish to share your document to another user within your company, first ensure that the other user is enrolled in your company. To do this, click on My Company, then Users. If the person is not listed, click on Add User. Add the person’s name and email address, then click Save. If you wish to share your document to this email, scroll down the left side of your document page. You will see Shared With, and your email below. Underneath that, there is a box you can enter another email into. Your documents will then be sent to the recipient. add a user to my company's account? Click on My Company, then Users. If the person is not listed, click on Add User. Add the person’s name and email address, then click Save. The user will receive an email from CeresNexus, stating that you have added them to your company account. delete a user from my company's account? Click on My Company, then Users. Additional users can be removed by clicking Delete in the corresponding row in the user table.
I HAVE PRODUCTS TO SELL. HOW DO I - set up my company page? Go to the CeresNexus sign-up page. You will find a registration form to fill in, which includes your name, company name, and contact information, including email address. At the bottom, please check whether you are a buyer, seller, reseller, broker, Food bank, or whether your company is a transportation or storage firm. At the bottom, you can add any further information on your company. Once you submit this information, you will receive a confirmation email from CeresNexus, stating that you have created an account. add a facility? On the lower left of your company page you should see Facilities. There will be a box underneath, which states Create new facility. Click on this, and a separate box should appear. Type in the name of your facility, then click on Create new facility. The facility will be added to your company page. Click on the new facility box, on the page. The next page details information about your facility. Click Edit in the upper right to add any information about the company, as well as putting contact information for the facility on the right hand side. Once all information is entered, click Save in the upper right of the screen. add a product?

On your company page, there is a box at the bottom which says Add Product or Service. Click on this box. Another box will appear where you can type in the name of your product. Click Add Product or Service and a box will appear with your product name. Click on Edit in the upper right. You can then click on the correct pack size, enter a description of the product, edit your planting / availability dates, then click Save in the upper right. You can also click on the image box on the left, and add a picture of the image from your computer. Once the image has been entered, click UPLOAD to save the image.

If the image does not come up, click REFRESH on your screen and the image should appear.

upload a certification? At the bottom of your company page, is a box that states Add certificate. Click on this link to open a new certificate page. Here you can fill in the name of your certificate, the type (Non-GMO, Certified Organic, etc), and the dates that the certificate is valid through. There is an option in the lower right to add any documents (pdf, word, etc) for the certificate. You can click Select Files to access files from your computer. When all the information for the certificate has been entered, click Submit in the lower right corner to save the information. upload a transaction document? At the top of the main page, click on My Documents. In the upper right, click on the box that reads Create folder. A box will appear where you can type in the name of your folder. Click Save. Your new folder will be listed in the next screen. If you click on Upload new file, you can click on Select Files in the box that appears, to find files in your computer, to upload to this page. Under Folder Details in the upper left, there is a link entitled Add new field. By clicking this, another line is created below the folder name, where you could enter information such as a name for the folder, an ID number, or anything else you might need to reference this folder to your specifications. manage my documents? At the top of the main page, click on My Documents. Your document folders will be listed in the next screen. Under folder, click on the name of the document you wish to manage. The next screen will show folder detail information, as well as contact information for the associated company or facility, and any certificates associated with that company or facility. allow someone outside my company to access a document? If you wish to share your document to another person, scroll down the left side of your document page. You will see Shared With, and your email below. Underneath that, there is a box you can enter anther email into. Once you enter that email address, you will most likely receive a notification that states that the email you entered is not a user of CeresNexus, and whether you would like to send an invitation to that email address. If so, click on INVITE USER. A box will appear to invite a new user to CeresNexus. Parties you invite to join will also be able to view your files on the CeresNexus website. Fill the information out in the box (Person’s name, company, email address), then click OK. The screen takes you back to your documents screen, where you can see that your invitation is pending, below the Shared With section. find a storage or transportation company? Go to the Availability Map. In the upper left you can type the name of a service company or the service you need, such as Storage or Transportation. You can also check the box further down on the left-hand menu (you may have to click on the three bars if you screen or window is small) to show all Storage or Transportation companies on the map. Once visible, click on each company location for more information. allow others within my company to access my documents? If you wish to share your document to another user within your company, first ensure that the other user is enrolled in your company. To do this, click on My Company, then Users. If the person is not listed, click on Add User. Add the person’s name and email address, then click Save. If you wish to share your document to this email, scroll down the left side of your document page. You will see Shared With, and your email below. Underneath that, there is a box you can enter another email into. Your documents will then be sent to the recipient. add a user to my company's account? Click on My Company, then Users. If the person is not listed, click on Add User. Add the person’s name and email address, then click Save. The user will receive an email from CeresNexus, stating that you have added them to your company account. delete a user from my company's account? Click on My Company, then Users. Additional users can be removed by clicking Delete in the corresponding row in the user table.
I AM A BROKER. HOW DO I - search the Global Availability Map? Click on Availability Map at the top of the screen. A map of the world should appear. In the upper left, type in the name of your product, and search on the map. You can move the map, and zoom in, as you need. By clicking on the icon over the location of your facility, a screen should appear, with company information on it. Certificate, address and pack size information should automatically appear in this screen. If when searching for a facility, you can narrow your search by specifying on the left as to what type of company you are looking for, various certification criteria, and packaging criteria. There is also an option to highlight companies only, or food banks/charities only. These filters will help you narrow your search. contact a seller? On the main page, click on Greg's List. A list of affiliated companies will appear. At the top of this page, type in your search criteria, and / or filter by category and distance. Then click search on the right hand side. All sellers with the product you specified will appear. Click on the company listed, and a page will appear with that company and contact information. Send an email to the contact information for the company. You can also go to the Availability Map, and using the search options on the left, type in your criteria, and then click on company icons that will appear on the map. This will take you to the company page, where by clicking on the name of the company, you will have access to that company's contact information. find out more about a product? On the main page, click on product in the upper right of the screen. A list of all products in the database will appear. You can then filter to your search needs, depending on the product. You can also click on Availability Map at the top of the screen. A map of the world should appear. In the upper left, type in the name of your product, and search on the map. You can move the map, and zoom in, as you need. All companies selling or reselling this particular product will appear on the map. know the product is being represented accurately? Once you find the product you are looking for, and you find the company that is selling or reselling the product, information for that particular product will be listed on the company's page, including current certifications and availability dates. set up my company page? Go to the CeresNexus sign-up page. You will find a registration form to fill in, which includes your name, company name, and contact information, including email address. At the bottom, please check whether you are a buyer, seller, reseller, broker, Food bank, or whether your company is a transportation or storage firm. At the bottom, you can add any further information on your company. Once you submit this information, you will receive a confirmation email from CeresNexus, stating that you have created an account. upload a certification? At the bottom of your company page, is a box that states Add certificate. Click on this link to open a new certificate page. Here you can fill in the name of your certificate, the type (Non-GMO, Certified Organic, etc), and the dates that the certificate is valid through. There is an option in the lower right to add any documents (pdf, word, etc) for the certificate. You can click Select Files to access files from your computer. When all the information for the certificate has been entered, click Submit in the lower right corner to save the information. upload a transaction document? At the top of the main page, click on My Documents. In the upper right, click on the box that reads Create folder. A box will appear where you can type in the name of your folder. Click Save. Your new folder will be listed in the next screen. If you click on Upload new file, you can click on Select Files in the box that appears, to find files in your computer, to upload to this page. Under Folder Details in the upper left, there is a link entitled Add new field. By clicking this, another line is created below the folder name, where you could enter information such as a name for the folder, an ID number, or anything else you might need to reference this folder to your specifications. manage my documents? At the top of the main page, click on My Documents. Your document folders will be listed in the next screen. Under folder, click on the name of the document you wish to manage. The next screen will show folder detail information, as well as contact information for the associated company or facility, and any certificates associated with that company or facility. allow someone outside my company to access a document? If you wish to share your document to another person, scroll down the left side of your document page. You will see Shared With, and your email below. Underneath that, there is a box you can enter anther email into. Once you enter that email address, you will most likely receive a notification that states that the email you entered is not a user of CeresNexus, and whether you would like to send an invitation to that email address. If so, click on INVITE USER. A box will appear to invite a new user to CeresNexus. Parties you invite to join will also be able to view your files on the CeresNexus website. Fill the information out in the box (Person’s name, company, email address), then click OK. The screen takes you back to your documents screen, where you can see that your invitation is pending, below the Shared With section.

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